POLICIES

• All clients are asked to enter debit/credit card details at the time of booking.

• A "no-show" or "cancellation fee" is something you formally agree to when booking with Restoration Spa, in leu of a deposit, as a time slot is begin taken off the market for you.

• By Booking, you authorize Restoration Spa to charge your credit card a cancellation fee of 50% of the scheduled service value if cancelled 24 hours or less before appointment. Clients automatically get charged when cancelling "Online" themselves within the 24 hour period.

• Clients are are charged a no-show fee of 50% of the scheduled service value for not showing up. After a 10 minute grace period, the appointment will be cancelled and marked as a "no-show" and you will be charged 50% of the scheduled service value. If you no-show more than twice in a row, you will no longer have access to booking.

• No-show or cancellation fees are never a "Punishment" because something happened that was out of your control. They are the honoring of the financial conditions you agree to when booking the appointment.

• Credit Card Payments: If paying with a credit card, there will be a 3% + .20 processing fee.

• Don't accept the cancellation & no-show policy and book if you are not in agreement with it.

• While on the topic, if you have a card on file that is expired, reported lost or stolen, etc. Please update your card information to a valid card. If you card does not validate when we process any fees. You will receive a message/invoice which has to be paid before your next appointment.

Thank you for your continued trust and support throughout the year. We’re grateful for each and every one of you who keeps us busy and inspires us daily. Your loyalty means the world to us!